Branch Service Specialist, Part-time 25 hours, Delano, CA
Company: MUFG Union Bank
Location: delano
Posted on: May 3, 2021
Job Description:
Your potential. Your opportunity.Are you passionate about
creating an exceptional client experience?Discover your opportunity
with Union Bank, a division of the Mitsubishi UFJ Financial Group
(MUFG), the 5th largest financial group in the world. At Union
Bank, we care about the details that matter most to our clients. We
have our clients' best interest in mind, drawing on more than 150
years of experience to understand their distinct needs and tailor
our solutions. We're part of 180,000 colleagues around the globe
striving to be the world's most trusted financial group. Trust
starts with a culture of putting people first and empowering you to
achieve your potential. Join Union Bank, where being inspired is
expected and creating results is rewarded.We're seeking a Branch
Service Specialist who is responsible for providing our customers
with an excellent banking experience. As part of the front line of
customer service, you would be responding to client inquiries and
customer requests, processing transactions, resolving difficult or
complex issues, and making quality sales referrals. Specifically,
the job entails resolving complaints in a professional manner or
forwarding the issue accordingly, suggesting additional bank
services where appropriate, and approving documents and
transactions (e.g., G/L tickets, IBC's, Customer Charges, Deposits,
etc.). Additional responsibilities could involve:Customer Service
TransactionsMaintain cash drawer within prescribed cash limits and
meet cash balancing standards.Perform more complex tasks such as
Safe Deposit activities, merchant teller services, remote branch
capture, etc., in compliance with established policies, procedures,
and standards.Sales ReferralsParticipate in sales promotions and
meet monthly referral goals and potentially train tellers to
effectively identify quality referral
opportunities.Operations/Risk/ComplianceResponsible for following
and adhering to all bank operational and security procedures,
including compliance and privacy policies to maintain customer
confidentiality. Conform to all government compliance
regulations.Qualifications: As the right candidate, you should meet
the following criteria:Customer service and cash handling
experience.Effective verbal and written communication
skills.Excellent leadership and interpersonal communication.Good
math, reading, and comprehension abilities.Familiarity with
standard branch technology and teller equipment.Strong
problem-solving skills.2+ years of experience in customer service
at a retail bank.The above statements are intended to describe the
general nature and level of work being performed. They are not
intended to be construed as an exhaustive list of all
responsibilities duties and skills required of personnel so
classified.We are proud to be an Equal Opportunity / Affirmative
Action Employer and committed to leveraging the diverse
backgrounds, perspectives, and experience of our workforce to
create opportunities for our colleagues and our business. We do not
discriminate in employment decisions on the basis of any protected
category.A conviction is not an absolute bar to employment. Factors
such as the age of the offense, evidence of rehabilitation,
seriousness of violation, and job relatedness are considered in all
employment decisions. Additionally, it's the bank's policy to only
inquire into a candidate's criminal history after an offer has been
made. Federal law prohibits banks from employing individuals who
have been convicted of, or received a pretrial diversion for,
certain offenses.
Keywords: MUFG Union Bank, Delano , Branch Service Specialist, Part-time 25 hours, Delano, CA, Other , delano, California
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