Lead Care Manager - Enhanced Care Management
Company: Integrated Practice Management LLC
Location: Bakersfield
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Description: Program
Description: The Enhanced Care Management (ECM) addresses the
clinical and non-clinical needs of high-cost and/or high-need
members through systematic coordination of services and
comprehensive care management that is community-based,
interdisciplinary, high-touch, and person-centered. Job
Description: The Enhanced Care Management (ECM) Lead Care Manager
(LCM) plays a pivotal role in coordinating care and services across
physical, behavioral, dental, developmental, and social service
systems, ensuring individuals receive appropriate and comprehensive
support. This role requires excellent interpersonal and
organizational skills to build trust with members and effectively
manage referrals and care coordination among healthcare providers
and community resources. The LCM collaborates closely with the
members’ interdisciplinary care team, including clinical
professionals such as Medical Doctors, Nurse Practitioners, or
Nurses to help develop and implement individualized care plans that
align with the members' unique needs and goals. Requirements:
Member Support & Education Educate members on care plans and
provider recommendations, reinforcing information shared by
licensed clinical staff. Conduct home visits and meet with members
in the community to build rapport, assess needs, and support
engagement. Use Motivational Interviewing to help members and
support systems identify priorities and set SMART goals (specific,
measurable, attainable, realistic, timely). Encourage treatment
adherence and health literacy using plain language and practical
strategies. Care Coordination & Advocacy Address barriers to care
by assisting with transportation, interpreter services,
prescriptions, housing, or other community resources. Advocate on
behalf of members to ensure timely access to supplies, services,
and treatment. Assist members and families with navigating the
healthcare system, identifying resources, and resolving logistical
challenges. Facilitate enrollment, dis-enrollment, and transitions
within the ECM program. Collaboration & Teamwork Serve as the point
of coordination with the interdisciplinary care team (ICT) to meet
program requirements. Communicate regularly with healthcare
providers, behavioral health partners, and community-based
organizations. Reinforce clinical recommendations through ongoing
member engagement and education. Share resources and strategies
with peers to improve member outcomes and program performance. Case
Management & Documentation Manage an assigned caseload and maintain
consistent contact with members through in-person, home, and
community visits. Complete Comprehensive Assessments and care
documentation in the EHR. Monitor and follow up on missed
appointments, hospital/urgent care discharges, and referrals.
Document all encounters and care coordination activities in the EHR
in a timely and accurate manner. Provide members with
community-based resources and long-term support service linkages.
Compliance & Professionalism Safeguard member confidentiality in
accordance with HIPAA and organizational policies. Maintain
confidentiality in accordance with HIPAA and organizational
policies. Attend trainings and professional development activities
to stay current on ECM standards. Demonstrate professionalism,
respect, and cultural humility with members, families, and
community partners. Collaborate effectively with peers and
supervisors, providing coverage and support as needed. Education &
Experience Requirements Education: Bachelor’s degree in social
work, sociology, psychology, or a related field; OR At least 2
years of experience in care coordination, case management, or
service delivery in a healthcare or managed care environment.
Experience: Minimum 2 years in clinical service delivery or a
managed care environment, preferably in a care coordination role.
Other Requirements: Valid driver’s license and proof of
state-required auto liability insurance.
Keywords: Integrated Practice Management LLC, Delano , Lead Care Manager - Enhanced Care Management, Healthcare , Bakersfield, California
